Warranty Policy

Last Updated: 23 Oct 2026

At Le’amore, we take immense pride in the quality and craftsmanship of our jewelry. Every piece is designed to be cherished, and we want you to wear your Le’amore jewelry with complete confidence. This Warranty Policy outlines the coverage and claim process for our products.

1. OUR COMMITMENT: LIFETIME GUARANTEE

We stand behind our craftsmanship. Le’amore offers a comprehensive lifetime guarantee against manufacturing defects on all our jewelry pieces.

If your item has a structural or manufacturing flaw, we will evaluate the piece and, at our discretion, repair or replace it free of charge.

2. WHAT IS COVERED

Our lifetime manufacturing warranty covers issues directly resulting from the manufacturing process. Examples include, but are not limited to:

Faulty or broken clasps upon arrival or shortly after use.
Loose gemstone settings (where the metal structure is defective, not bent by force).
Structural defects in the metal or plating that are not consistent with normal wear.
Issues with the structural integrity of a chain or pendant directly tied to its original crafting.

3. WHAT IS NOT COVERED

Like all fine items, jewelry requires care. Our warranty does not cover issues resulting from everyday use or improper handling. The following are not covered under our warranty:

Normal wear and tear: Scratches, dents, or natural tarnishing of metals over time.
Accidental damage: Chains that are caught and snapped, bent rings, or crushed pieces.
Loss of stones: Gemstones that are lost due to the prongs being caught, bent, or damaged by external force.
Chemical exposure: Discoloration or damage caused by exposure to perfumes, cosmetics, swimming pools (chlorine), hot tubs, or harsh cleaning agents.
Unauthorized modifications: Any repairs, resizing, or alterations performed by a third-party jeweler will instantly void this warranty.
Lost or stolen items: The warranty does not cover loss or theft of the jewelry.

4. HOW TO INITIATE A WARRANTY CLAIM

If you believe your Le’amore jewelry has a manufacturing defect, please follow these steps to initiate a claim:

Contact Us: Email our customer support team at care.leamore@gmail.com with the subject line: "Warranty Claim - Order #[Your Order Number]".
Provide Details: Include your full name, order number, a description of the defect, and clear, well-lit photographs or videos showing the issue.
Evaluation: Our quality assurance team will review your submission. We may request that you send the item back to our facility for a physical inspection.
Resolution: If the claim is approved as a manufacturing defect, we will repair the item. If a repair is not possible, we will replace it with the same design (or an item of equal value if the original design is discontinued).

5. SHIPPING FOR WARRANTY CLAIMS

If we request the item to be sent back for physical inspection:

You are responsible for safely packaging the item to prevent further damage during transit.
If the defect is confirmed as a manufacturing issue, Le’amore will cover the cost of shipping the repaired or replacement item back to you.
If the damage is deemed to be outside the scope of the warranty (e.g., accidental damage or normal wear and tear), you will be responsible for the return shipping costs, and we may offer a repair quote for a fee.

6. CONTACT INFORMATION

If you have any questions about our Warranty Policy or need assistance caring for your jewelry, please contact us at:

Customer Support: care.leamore@gmail.com
Phone/WhatsApp: 7357945297