Shipping & Delivery Policy

Last Updated: October 23, 2026

At Le’amore, we are committed to delivering your jewellery safely and within the estimated delivery timelines communicated at the time of purchase.

This Shipping & Delivery Policy (“Policy”) explains how orders placed through the official Le’amore website and other authorised online channels are processed, dispatched and delivered.

This Policy should be read together with our Terms & Conditions, Privacy Policy and Return, Exchange & Refund Policy.

1. SHIPPING COVERAGE

Le’amore currently ships orders to serviceable addresses across India, subject to courier availability and applicable restrictions.

Delivery availability may depend on the delivery PIN code entered at checkout. Certain remote, restricted or otherwise non-serviceable locations may not be eligible for delivery.

Please note: Le’amore currently ships only within India. We do not offer international shipping at this time.

2. ORDER PROCESSING

Orders are generally processed within 24–48 working hours after successful order placement and payment confirmation.

Processing time refers to the time required to:

verify the order;
confirm payment;
prepare the product;
conduct applicable quality checks;
package the product; and
hand the shipment over to the delivery partner.

Order processing time is separate from the transit/delivery period.

3. ESTIMATED DELIVERY TIMES

Estimated delivery is generally 3–5 working days from dispatch.

These are estimated timelines and may vary depending on:

delivery location;
courier availability;
weather;
public holidays;
logistics disruptions;
remote-area delivery;
address verification;
governmental restrictions; and
other circumstances beyond Le’amore's reasonable control.

The delivery estimate displayed at checkout or communicated in the order confirmation shall apply to the relevant order where different from the general estimates stated in this Policy.

4. PRE-ORDER AND MADE-TO-ORDER PRODUCTS

Products identified as Pre-Order, Made-to-Order, Custom, Personalised, or otherwise requiring additional production time may have a longer processing period.

The applicable estimated dispatch or delivery timeline will be communicated on the relevant product page or during checkout.

If an order contains both ready-to-ship and pre-order/made-to-order products, Le’amore may dispatch the products together unless otherwise communicated.

5. SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout before the order is placed.

Domestic Prepaid Orders: A standard shipping fee is applicable on all domestic prepaid orders, unless specified otherwise during promotional periods.

Please note: We do not offer Cash-on-Delivery (COD).

6. PAYMENT AND ORDER CONFIRMATION

Orders are processed only after successful payment confirmation.

Le’amore may contact you to verify your name, mobile number, delivery address, order details, or payment/order information.

If an order cannot reasonably be verified or is suspected to involve fraud or unauthorised activity, Le’amore may place the order on hold or cancel it in accordance with applicable law and our Terms & Conditions.

7. ORDER NOTIFICATIONS & TRACKING

After placing an order, you will receive an order confirmation through the contact information provided by you. The confirmation may contain your order number, products ordered, order value, payment status, shipping address, and other relevant order details.

Receipt of an order confirmation does not necessarily mean that the order has been dispatched. A separate dispatch/shipping notification will be provided once the order has been handed over to the delivery partner.

Once your order has been dispatched, Le’amore may provide tracking information through email, SMS, WhatsApp, your Le’amore account, or another applicable communication channel.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

8. DELIVERY ATTEMPTS

The courier partner may make one or more delivery attempts depending on its operating procedures.

Please ensure that the delivery address is accurate, the recipient is available, the provided mobile number is reachable, and any required delivery verification is completed.

If delivery fails because the recipient is unavailable, the address is incorrect or incomplete, the recipient refuses delivery, the phone number is unreachable, or the courier cannot access the delivery location, the shipment may be returned to Le’amore.

9. RETURNED-TO-SENDER SHIPMENTS

If an order is returned to Le’amore because delivery was unsuccessful for reasons attributable to the customer, Le’amore may contact the customer to arrange re-delivery where reasonably possible.

Additional shipping charges may apply to re-delivery where permitted by the applicable policy.

If re-delivery cannot be arranged, the order may be cancelled and any applicable refund processed in accordance with the Return, Exchange & Refund Policy and applicable law.

10. DAMAGED OR TAMPERED PACKAGES

Please inspect the external condition of your package before accepting delivery.

If the package appears severely damaged, open, tampered with, torn, wet, resealed, visibly compromised, or otherwise materially different from its expected condition, you should, where reasonably possible, refuse delivery and immediately contact Le’amore Customer Support.

Please provide your Order ID, photographs/videos of the package, description of the issue, and any other information reasonably requested by our support team.

Where the issue is confirmed to have occurred during transit, Le’amore may arrange a replacement or other appropriate remedy in accordance with applicable law and the Return, Exchange & Refund Policy.

11. UNBOXING VIDEO

For jewellery orders, customers are strongly encouraged to record a continuous unboxing video beginning with the sealed package and continuing through opening the package and inspecting the product.

The video should clearly show the shipping package, shipping labels, the condition of the package, the opening of the package, the jewellery/product, the packaging and accessories, and any visible damage or discrepancy.

An unboxing video can assist Le’amore in investigating claims relating to missing products, damaged products, incorrect products, tampered shipments, or missing accessories.

12. WRONG OR MISSING PRODUCT

If you receive a product different from what you ordered, a missing item, missing jewellery components, or materially incorrect accessories, please contact Le’amore at care.leamore@gmail.com as soon as reasonably possible.

Please provide your Order ID, photographs/videos of the package and product, and description of the discrepancy. Following verification, Le’amore may arrange replacement, exchange, refund, or another appropriate remedy.

13. CHANGE OF DELIVERY ADDRESS

A request to change the delivery address may be accepted only if the order has not yet been dispatched and the requested address is serviceable.

Once an order has been handed over to the logistics provider, an address change may not be possible. If an address change is requested after dispatch, the customer may need to coordinate directly with the courier where such modification is supported.

14. CONTACT US

For questions relating to shipping or delivery, please contact:

Le’amore Customer Support: care.leamore@gmail.com
Phone/WhatsApp: 7357945297
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST