Terms & Conditions
Last Updated: 23 Oct 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website, mobile application, online store, social-commerce interfaces and other digital platforms operated by Le’amore (“Le’amore”, “Company”, “we”, “us” or “our”).
By accessing, browsing, registering on, or purchasing products through our website or any other platform through which Le’amore makes its products or services available (collectively, the “Platform”), you acknowledge that you have read, understood and agreed to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, Warranty Policy and any other policies expressly incorporated into these Terms.
If you do not agree to these Terms, please do not access or use the Platform or place an order through it.
1. ABOUT LE’AMORE
1.1 The Platform is owned and operated by:
Legal Entity: Le’amore
Brand: Le’amore
Registered Office: Flat No. 201 2nd Floor,Sukh Shine Complex, Sikar-332001, Rajasthan
CIN/LLPIN: [●]
GSTIN: [●]
Customer Care Email: care.leamore@gmail.com
Customer Care Telephone/WhatsApp: 7357945297
1.2 “Le’amore” is a jewellery and lifestyle brand offering jewellery and related products through its online and/or offline retail channels.
1.3 These Terms constitute an electronic contract between you and the Company and govern your use of the Platform and transactions conducted through it.
2. ELIGIBILITY AND USE OF THE PLATFORM
2.1 By using the Platform, you represent and warrant that:
- you are legally competent to enter into a binding contract under applicable law;
- the information provided by you is true, accurate, complete and current;
- you will use the Platform only for lawful purposes; and
- you will comply with these Terms and all applicable laws and regulations.
2.2 If you are below the age of majority applicable to you, you may use the Platform only with the involvement, supervision and consent of your parent or lawful guardian, to the extent permitted by applicable law.
2.3 You shall not use the Platform:
- for any unlawful, fraudulent or unauthorised purpose;
- to impersonate another person or entity;
- to provide false, misleading or fraudulent information;
- to interfere with the security or operation of the Platform;
- to introduce viruses, malware, malicious code or other harmful material;
- to attempt unauthorised access to any account, system, database or network;
- to scrape, crawl, copy or systematically extract Platform content without our prior written permission;
- to infringe the intellectual property, privacy or other rights of Le’amore or any third party; or
- for resale or commercial exploitation of Le’amore products without our prior written authorisation.
2.4 We may suspend or restrict access to the Platform where we reasonably believe that these Terms or applicable law have been violated.
3. ACCOUNT REGISTRATION
3.1 Certain features of the Platform may require you to create an account.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
3.3 You must immediately notify Le’amore if you believe that your account has been accessed without authorisation.
3.4 You agree to provide accurate and complete information and to promptly update information that becomes inaccurate or outdated.
3.5 Le’amore may suspend, restrict or terminate an account where it reasonably believes that the account has been used fraudulently, unlawfully or in breach of these Terms.
4. PRODUCTS AND PRODUCT INFORMATION
4.1 Le’amore makes reasonable efforts to ensure that product descriptions, specifications, photographs, measurements, colours, finishes and other information displayed on the Platform are accurate.
4.2 Product images are provided for representation and may vary slightly from the actual product due to lighting, photography, screen settings, device displays, manufacturing tolerances or other technical factors.
4.3 Jewellery may contain natural, semi-natural, synthetic, laboratory-created or manufactured stones/materials, depending on the product. The specific composition, material and specifications of a product shall be as stated on its product page, packaging, invoice, certificate or other applicable documentation.
4.4 Minor variations in dimensions, colour, texture, finish or appearance that arise from manufacturing processes or the nature of jewellery materials shall not, by themselves, constitute a defect unless they materially depart from the product description or applicable specifications.
4.5 Product availability is subject to stock. Displaying a product on the Platform does not constitute a guarantee that the product will remain available.
4.6 Le’amore reserves the right to discontinue, modify or update any product, specification, packaging or product offering, subject to applicable law and any rights already accrued to a customer in respect of an accepted order.
5. PRICES, TAXES AND CHARGES
5.1 Product prices displayed on the Platform shall be as stated at the time of purchase.
5.2 Unless expressly stated otherwise, applicable taxes, duties, shipping charges and other applicable charges shall be displayed during the checkout process or otherwise communicated to you as required by applicable law.
5.3 Prices may change from time to time. A price change shall not affect an order that has already been accepted by Le’amore, except where correction is required due to an obvious technical, typographical or pricing error and applicable law permits cancellation or correction.
5.4 Promotional offers, discounts, coupon codes and other commercial benefits may be subject to additional terms, eligibility requirements, validity periods and usage restrictions.
5.5 Unless otherwise expressly stated, promotional offers cannot be combined and cannot be exchanged for cash.
6. PLACING AN ORDER
6.1 You may place an order by following the ordering process made available on the Platform.
6.2 When you place an order, you are making an offer to purchase the selected products at the price displayed at checkout and subject to these Terms.
6.3 Receipt of an order confirmation does not necessarily constitute acceptance of your order. An order shall be considered accepted when Le’amore confirms acceptance or dispatch of the relevant product, unless otherwise stated.
6.4 We reserve the right to refuse or cancel an order, in whole or in part, where permitted by law, including where:
- the product is unavailable;
- there is an obvious pricing, description or technical error;
- the order appears fraudulent or suspicious;
- the order exceeds reasonable quantity limits;
- the delivery address cannot reasonably be serviced;
- the transaction is suspected to involve unauthorised payment;
- the order appears to be placed for unauthorised resale; or
- cancellation is required by applicable law or a governmental authority.
6.5 If Le’amore cancels an order for which payment has already been received, the applicable amount shall be refunded through the original payment method or another lawful method, subject to the applicable payment processor and refund procedures.
7. PAYMENT
7.1 Payments may be processed through third-party payment gateways or other payment service providers.
7.2 By submitting payment information, you represent that you are authorised to use the selected payment method.
7.3 Le’amore does not ordinarily receive or store complete payment-card credentials where the payment is processed by an independent payment service provider. Payment processing may be subject to the terms and privacy practices of the relevant payment provider.
7.4 Le’amore shall not be responsible for failures attributable solely to a payment gateway, bank, card issuer or other third-party payment provider, although we will reasonably assist with transaction-related issues.
7.5 Cash-on-delivery, if offered, may be subject to additional conditions, geographic limitations, order-value restrictions or verification requirements.
8. ORDER VERIFICATION AND FRAUD PREVENTION
8.1 For security and fraud-prevention purposes, Le’amore may verify an order, payment method, contact information or delivery address.
8.2 We may contact you by telephone, SMS, email, WhatsApp or other reasonable communication channels for order verification or fulfilment.
8.3 If an order cannot be reasonably verified or is reasonably suspected to be fraudulent or unauthorised, Le’amore may cancel or place the order on hold, subject to applicable law.
9. SHIPPING AND DELIVERY
9.1 Delivery shall be made to the address provided by you during checkout.
9.2 Estimated delivery timelines displayed on the Platform are estimates unless expressly stated to be guaranteed.
9.3 Delivery timelines may be affected by factors outside Le’amore’s reasonable control, including logistics disruptions, weather events, governmental restrictions, strikes, public emergencies, natural disasters and other Force Majeure Events.
9.4 You are responsible for providing an accurate and complete delivery address and contact information.
9.5 If delivery is unsuccessful due to an incorrect address, recipient unavailability, refusal to accept delivery or other circumstances attributable to the customer, additional delivery charges or other reasonable consequences may apply as permitted by law and the applicable Shipping Policy.
9.6 Risk in the products shall pass to you in accordance with applicable law and the applicable delivery terms.
10. RETURNS, EXCHANGES, REFUNDS AND CANCELLATIONS
10.1 Returns, exchanges, cancellations and refunds shall be governed by Le’amore’s Return & Exchange Policy, as applicable to the relevant product and order.
10.2 Certain products may be non-returnable, non-exchangeable or subject to special conditions, including personalised, customised, engraved, made-to-order or hygiene-sensitive products, where permitted by applicable law.
10.3 Products returned under an applicable return policy may be required to be:
- unused and unworn;
- in original condition;
- accompanied by original packaging;
- accompanied by invoice/order documentation; and
- accompanied by certificates, tags, accessories and other materials supplied with the product.
10.4 Le’amore may inspect returned products before approving a return, exchange or refund where permitted by the applicable policy.
10.5 A refund, where approved, shall be processed in accordance with the applicable Return & Exchange Policy and applicable law.
10.6 Nothing in these Terms shall exclude or restrict any statutory consumer rights that cannot lawfully be excluded or restricted.
11. JEWELLERY CARE AND PRODUCT USAGE
11.1 Jewellery is a product that may require reasonable care and maintenance.
11.2 Unless otherwise specified for a particular product, customers should avoid unnecessary exposure of jewellery to chemicals, perfumes, cosmetics, chlorine, salt water, excessive moisture, abrasives and other substances or conditions that may affect its appearance or finish.
11.3 Normal wear, scratching, fading, tarnishing, plating changes or other deterioration resulting from use, storage, environmental exposure, accidental damage, improper care or ordinary ageing may not constitute a manufacturing defect.
11.4 Care instructions supplied with the product or displayed on the Platform should be followed.
11.5 Any warranty offered by Le’amore shall be governed exclusively by the applicable Warranty Policy, subject to applicable law.
12. WARRANTY
12.1 Where a product is covered by a Le’amore warranty, the scope, duration, exclusions and claim procedure shall be specified in the applicable Warranty Policy or product documentation.
12.2 Unless expressly stated otherwise, warranty coverage does not automatically include damage caused by:
- normal wear and tear;
- accidental damage;
- improper use or storage;
- exposure to chemicals or corrosive substances;
- unauthorised repairs, resizing, alteration or modification;
- loss or damage caused by misuse;
- loss of stones or components caused by impact or improper handling; or
- circumstances expressly excluded under the applicable Warranty Policy.
12.3 Warranty claims may be subject to inspection and verification.
12.4 Any warranty remedy shall be provided in accordance with the applicable warranty terms and applicable law.
13. CUSTOMISED AND MADE-TO-ORDER PRODUCTS
13.1 Customised, personalised, engraved and made-to-order products may be subject to special pricing, production timelines and cancellation/return conditions.
13.2 Once production has commenced, cancellation or modification of a customised or made-to-order product may not be permitted except where required by applicable law or expressly permitted by the applicable policy.
13.3 Any specific conditions applicable to a customised product shall be communicated before or during purchase.
14. INTELLECTUAL PROPERTY
14.1 All intellectual property rights in and to the Platform, including the Le’amore name, logos, trademarks, product designs, photographs, graphics, text, artwork, videos, software, user interface, layout, content and other materials, are owned by or licensed to Le’amore unless otherwise stated.
14.2 Nothing in these Terms grants you any ownership interest in Le’amore’s intellectual property.
14.3 You may access and use Platform content solely for personal and lawful purposes.
14.4 You shall not, without our prior written consent:
- reproduce or commercially exploit Platform content;
- copy or modify product images, designs or creative assets;
- use the Le’amore name or trademarks in a manner likely to cause confusion;
- create derivative works from our proprietary content; or
- use automated systems to systematically extract or reproduce Platform content.
14.5 Unauthorised use may constitute infringement of applicable intellectual property rights.
15. USER-GENERATED CONTENT AND REVIEWS
15.1 Where the Platform permits reviews, photographs, testimonials, comments or other user-generated content (“User Content”), you remain responsible for the content you submit.
15.2 You represent that you have the necessary rights and permissions to submit such User Content.
15.3 You shall not submit content that:
- is unlawful, fraudulent, defamatory or misleading;
- infringes intellectual property, privacy or other rights;
- contains malware or harmful code;
- impersonates another person;
- contains abusive, obscene or discriminatory material;
- violates applicable law.
15.4 By submitting User Content, you grant Le’amore a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt and distribute that User Content for legitimate business, marketing and Platform-related purposes, subject to applicable law and our Privacy Policy.
15.5 Le’amore may moderate, refuse, remove or disable User Content where reasonably necessary or where it violates these Terms or applicable law.
16. THIRD-PARTY SERVICES AND LINKS
16.1 The Platform may contain links to or integrations with third-party websites, applications, payment providers, logistics providers, social-media platforms or other services.
16.2 Third-party services are governed by their own terms and policies.
16.3 Le’amore does not control and is not responsible for the content, availability, security or practices of independent third-party services, except to the extent liability cannot lawfully be excluded.
16.4 Inclusion of a third-party link or service does not constitute an endorsement or guarantee by Le’amore.
17. ACCURACY, AVAILABILITY AND TECHNICAL ISSUES
17.1 We endeavour to keep the information on the Platform accurate and current.
17.2 However, the Platform may occasionally contain typographical errors, inaccuracies, technical errors or omissions relating to product information, prices, availability, promotions, delivery estimates or other content.
17.3 Where permitted by law, Le’amore may correct such errors and take appropriate action, including cancelling an affected order and refunding amounts paid for that order.
17.4 We do not guarantee that the Platform will always be available, uninterrupted, secure or error-free.
17.5 Scheduled maintenance, technical failures, cyber incidents, telecommunications failures and other circumstances may temporarily affect Platform availability.
18. PROHIBITED ACTIVITIES
You shall not:
- violate any applicable law or regulation;
- interfere with Platform security;
- attempt to gain unauthorised access to any account or system;
- introduce malicious software;
- use bots or automated systems to abuse the Platform;
- scrape or systematically copy Platform content;
- conduct fraudulent transactions;
- use stolen or unauthorised payment instruments;
- submit false information;
- manipulate reviews, ratings or promotional systems;
- infringe Le’amore’s intellectual property rights;
- interfere with another customer's use of the Platform; or
- otherwise misuse the Platform.
19. PRIVACY AND PERSONAL DATA
19.1 Le’amore may collect and process personal information in connection with your use of the Platform, account registration, purchases, payments, delivery, customer service, marketing and other legitimate business purposes.
19.2 Processing of personal data shall be governed by our Privacy Policy, as amended from time to time.
19.3 Where consent is required under applicable law, Le’amore shall obtain such consent through appropriate mechanisms.
19.4 You may have rights in relation to your personal data under applicable law. Details of such rights and the process for exercising them are provided in the Privacy Policy.
19.5 You are responsible for ensuring that information supplied by you is accurate and that you have the necessary authority to provide personal information relating to another person.
20. ELECTRONIC COMMUNICATIONS
20.1 By using the Platform or placing an order, you agree that Le’amore may communicate with you electronically regarding your account, orders, transactions, deliveries, customer-service matters and other service-related matters.
20.2 Where permitted by applicable law and subject to required consent, Le’amore may also send promotional communications through email, SMS, WhatsApp, telephone calls, push notifications or other communication channels.
20.3 You may opt out of promotional communications through the unsubscribe or opt-out mechanism provided in the relevant communication, subject to applicable law.
20.4 Opting out of marketing communications will not prevent Le’amore from sending essential transactional or service-related communications.
21. DISCLAIMER OF WARRANTIES
21.1 To the maximum extent permitted by applicable law, the Platform and its content are provided on an “as available” basis.
21.2 Le’amore does not warrant that:
- the Platform will always be uninterrupted;
- the Platform will always be free from technical errors;
- every product will remain continuously available;
- Platform content will always be completely error-free; or
- the Platform will be compatible with every device or software environment.
21.3 Nothing in these Terms excludes or limits any warranty, representation, liability or consumer right that cannot lawfully be excluded or limited under applicable law.
22. LIMITATION OF LIABILITY
22.1 To the maximum extent permitted by applicable law, Le’amore shall not be liable for indirect, incidental, special, exemplary or consequential loss arising from your use of the Platform or products purchased through it.
22.2 Nothing in these Terms shall exclude or restrict liability for matters that cannot lawfully be excluded or restricted, including liability that applicable law expressly requires to remain with Le’amore.
22.3 To the extent permitted by applicable law, Le’amore's aggregate liability arising from a specific transaction shall not exceed the amount actually paid by you for the product or service giving rise to the claim, except where applicable law provides otherwise.
22.4 This clause shall be interpreted subject to mandatory consumer-protection and product-liability laws.
23. INDEMNIFICATION
23.1 To the extent permitted by applicable law, you agree to indemnify and hold harmless Le’amore, its officers, employees, affiliates, contractors and service providers from third-party claims, losses, liabilities and reasonable expenses arising directly from:
- your material breach of these Terms;
- your unlawful use of the Platform;
- your infringement of a third party's intellectual property or other rights; or
- fraudulent or intentionally wrongful conduct by you.
23.2 Nothing in this clause requires you to indemnify Le’amore for losses caused by Le’amore's own unlawful conduct or liability that cannot lawfully be transferred to you.
24. FORCE MAJEURE
24.1 Le’amore shall not be responsible for delay or failure in performing an obligation where such delay or failure results from circumstances beyond its reasonable control (“Force Majeure Event”).
24.2 Force Majeure Events may include natural disasters, floods, earthquakes, fire, epidemic or pandemic-related restrictions, war, terrorism, civil unrest, governmental action, strikes, transportation disruption, telecommunications failure, power failure, cyber incidents and other comparable events beyond reasonable control.
24.3 Where reasonably practicable, Le’amore shall take commercially reasonable steps to minimise the impact of a Force Majeure Event.
25. SUSPENSION AND TERMINATION
25.1 You may stop using the Platform at any time.
25.2 Le’amore may suspend or terminate your access where reasonably necessary because of:
- material breach of these Terms;
- suspected fraud or unlawful activity;
- misuse of the Platform;
- security concerns; or
- legal or regulatory requirements.
25.3 Termination shall not affect rights or obligations that accrued before termination.
25.4 Provisions which by their nature should survive termination, including intellectual property, limitation of liability, indemnification, dispute resolution and governing law, shall survive.
26. CHANGES TO THESE TERMS
26.1 Le’amore may modify these Terms from time to time to reflect changes in law, business practices, products, technology or Platform functionality.
26.2 The updated Terms shall be posted on the Platform with the revised “Last Updated” date.
26.3 Material changes may be communicated through appropriate means where required by law.
26.4 Continued use of the Platform after the effective date of revised Terms constitutes acceptance of the revised Terms, to the extent permitted by law.
26.5 Changes shall not retrospectively alter rights that have already accrued to you under an accepted transaction, except where required by applicable law.
27. GOVERNING LAW
27.1 These Terms shall be governed by and interpreted in accordance with the laws of India.
27.2 Subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law, disputes arising from these Terms or transactions with Le’amore shall be subject to the jurisdiction of the competent courts and authorities at [CITY, STATE].
27.3 Nothing in this clause shall restrict any mandatory statutory right of a consumer to approach a competent Consumer Commission or other authority having jurisdiction under applicable law.
28. SEVERABILITY
28.1 If any provision of these Terms is held to be invalid, illegal or unenforceable by a competent authority, that provision shall be modified or severed only to the extent necessary to make it enforceable.
28.2 The remaining provisions shall continue in full force and effect.
29. WAIVER
29.1 Failure by Le’amore to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision subsequently.
29.2 Any waiver must be expressly communicated by an authorised representative of Le’amore.
30. ENTIRE AGREEMENT
30.1 These Terms, together with the Privacy Policy, Return & Exchange Policy, Shipping Policy, Warranty Policy, promotional terms and other policies expressly incorporated by reference, constitute the agreement governing your use of the Platform and your purchases from Le’amore.
30.2 In the event of a conflict between these Terms and a specific product, promotion or transaction-specific policy, the specific policy shall prevail to the extent of the conflict, unless applicable law requires otherwise.
31. NO AGENCY OR PARTNERSHIP
31.1 Nothing in these Terms creates a partnership, joint venture, employment, agency or franchise relationship between you and Le’amore.
31.2 You have no authority to bind Le’amore or represent that you have such authority.
32. ASSIGNMENT
32.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.
32.2 Le’amore may assign or transfer its rights and obligations to an affiliate, successor, purchaser or other entity in connection with a restructuring, merger, acquisition, sale of business or similar transaction, subject to applicable law.
33. CONTACT INFORMATION
For questions concerning these Terms, please contact:
Le’amore
Legal Entity: Le’amore
Registered Office: Flat No. 201 2nd Floor,Sukh Shine Complex, Sikar-332001, Rajasthan
Customer Support: care.leamore@gmail.com
Phone/WhatsApp: 7357945297
Website: www.leamore.in