Return Policy

Last Updated: October 23, 2026

At Le'amore, we want you to be confident when purchasing our jewellery. This Return, Exchange & Refund Policy ("Policy") explains when and how you may request a return, exchange or refund for products purchased through the official Le'amore website or other authorised online channels.

This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy and, where applicable, Warranty Policy.

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

1. RETURN WINDOW

Eligible products may be returned within 7 calendar days from the date of delivery, subject to the conditions contained in this Policy.

The return request must be submitted within the applicable return period.

Requests submitted after the applicable return period may not be accepted, except where required by applicable law or where Le'amore expressly agrees otherwise.

Important: The return period begins from the date on which the order is recorded as delivered by the applicable logistics provider.

2. ELIGIBILITY FOR RETURN

To be eligible for a return, the product must generally:

be unused and unworn;
be in its original condition;
have all original tags, labels and protective materials intact;
be returned in the original packaging;
include the invoice/order details, where applicable;
include certificates, authenticity cards, warranty cards or other documentation supplied with the product;
include all accessories supplied with the product; and
not show signs of wear, alteration, damage, resizing or misuse.

Le'amore may inspect returned products before approving a return or refund.

A return may be rejected where the product has been used, damaged, altered or returned without required components, subject to applicable law.

3. PRODUCTS RECEIVED DAMAGED, DEFECTIVE OR INCORRECT

If you receive a damaged product, a defective product, an incorrect product, a product with missing components, or a product materially different from the product ordered, please contact Le'amore at support@leamore.com as soon as reasonably possible and preferably within 48 hours of delivery.

You may be required to provide photographs, videos or other information reasonably necessary to verify the issue.

For claims relating to missing items or damage to the shipment, customers are strongly advised to record an unboxing video beginning with the sealed package and continuing through the opening of the package and inspection of its contents.

Failure to provide an unboxing video shall not, by itself, eliminate any statutory consumer right or remedy available under applicable law; however, the absence of an unboxing video may make it more difficult for Le'amore to investigate certain transit-damage or missing-item claims.

Where a product is confirmed to be defective, damaged in transit or incorrectly supplied, Le'amore may, as appropriate and subject to applicable law: replace the product, exchange the product, repair the product where appropriate, provide a refund, or provide another legally appropriate remedy.

4. EXCHANGE POLICY

Eligible products may be exchanged within 7 calendar days from delivery, subject to this Policy.

Exchanges may be available for size-related issues (subject to availability), damaged or defective products, wrong product received, or a change of product preference (only where expressly offered for the relevant product).

Any price difference between the original and replacement product shall be handled as follows:

if the replacement product costs more, you may be required to pay the difference;
if the replacement product costs less, the difference may be refunded or issued as store credit, as specified by Le'amore.

5. RETURN AND EXCHANGE CONDITIONS

Products must be returned in substantially the same condition in which they were delivered.

The following may be required: Original product packaging, Product tags and labels, Invoice/order information, Warranty or authenticity documentation (where applicable), Certificates, All accessories supplied with the product, and Promotional gifts or complimentary products supplied as part of the order.

Where a promotional gift or complimentary item was supplied as part of an offer, Le'amore may require that item to be returned along with the eligible product where the return affects the conditions of the original offer.

6. NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS

Unless required otherwise by applicable law, the following products may not be eligible for return or exchange:

6.1 Personalised and customised jewellery: Products that have been engraved, personalised, customised, made specifically to your specifications, or manufactured specifically against your individual order are non-returnable and non-exchangeable.

6.2 Clearance, Sale and final-sale products: Products purchased on sale, discounted products, or products expressly identified on the product page or at checkout as "Final Sale", "Clearance", "Non-Returnable", or otherwise excluded from returns are not eligible for return or exchange, subject to applicable law.

6.3 Products specifically excluded on the product page: Certain products may have specific return or exchange restrictions because of their nature, production process or other legitimate commercial reasons. Any such restriction will be communicated on the relevant product page or before purchase where required by applicable law.

7. PROMOTIONAL OFFERS AND BUNDLE PURCHASES

Returns involving promotional offers, bundles, free gifts or special discounts may be subject to additional conditions.

Where a discount or promotional benefit was conditional upon purchasing multiple products, returning one or more products may result in recalculation of the applicable discount.

Where a free or complimentary product was provided as part of an offer, Le'amore may require the complimentary product to be returned with the eligible returned product.

Any refund will be calculated in accordance with the applicable promotional terms and applicable law.

8. BUY-ONE-GET-ONE AND SIMILAR OFFERS

For Buy-One-Get-One, Buy-More-Save-More or similar promotional offers, the return/refund treatment may differ from standard orders. Where returning one item would cause the order to no longer satisfy the promotional conditions, Le'amore may recalculate the applicable discount before processing the refund. Returns on promotional items and B1G1 offers will be refunded to the original payment method (bank account).

9. HOW TO REQUEST A RETURN / EXCHANGE

To request a return or exchange:

Visit our Return Portal or contact our customer support.
Enter your Order ID and registered mobile number/email address.
Select the product(s) you wish to return/exchange and the reason.
Provide the requested photographs, videos or other supporting information, where applicable.
Confirm the pickup address and preferred pickup details.
Submit the request.

Once submitted, Le'amore will review the request and communicate the next steps. Exchange requests are subject to product availability.

10. RETURN PICKUP & SHIPPING COSTS

Where return pickup is available, Le'amore or its logistics partner may arrange collection from the address provided by you.

For change-of-mind returns or exchanges: the customer is responsible for the cost of return shipping.

For damaged, defective or incorrect items: Le'amore will bear the return shipping costs.

If return pickup is unavailable for your location, Le'amore may instruct you to ship the product to the designated return address using a reliable courier service. Please securely package the jewellery and retain the shipping receipt and tracking details.

11. RETURN INSPECTION & REFUNDS

After receiving a returned product, Le'amore may inspect it to determine whether it satisfies the return conditions.

Where a refund is approved, the refund shall generally be processed after the returned product has been received and verified. Approved refunds for prepaid orders will generally be made to the original payment method (bank account), subject to the applicable payment provider's processing procedures.

Please note: We do not offer Cash-on-Delivery (COD). All refunds are routed to the original method of payment.

12. REFUND PROCESSING TIME

Once a return is received and approved, Le'amore will initiate the applicable refund within 5-7 business days.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

13. PRODUCTS DAMAGED AFTER DELIVERY

Le'amore may not treat damage caused after delivery as a manufacturing defect where the damage results from misuse, accidental impact, improper storage, exposure to chemicals/corrosive substances, unauthorised modification, resizing or repair, improper cleaning, failure to follow care instructions, or ordinary wear and tear.

14. JEWELLERY-SPECIFIC CONDITIONS

Jewellery may naturally experience changes in appearance over time depending on wear, storage, environmental exposure and care. Normal characteristics such as minor scratches, gradual surface wear, tarnishing or changes in plating/finish resulting from ordinary use will not automatically constitute a manufacturing defect.

15. CUSTOMER SUPPORT

For questions regarding returns, exchanges or refunds, contact:

Le'amore Customer Support: support@leamore.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST