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Privacy Policy

Last Updated: 23 Oct 2026

This Privacy Policy (“Privacy Policy”) explains how Le’amore (“Le’amore”, “Company”, “we”, “us” or “our”), collects, uses, stores, discloses and otherwise processes personal data when you visit, browse, register on, purchase from, or otherwise interact with our website, mobile application, online store, social-commerce channels, customer-support channels and other services through which Le’amore operates (collectively, the “Platform”).

This Privacy Policy is intended to provide you with clear information about our personal-data practices and your rights in relation to your personal data.

By using the Platform, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain consent through an appropriate mechanism.

1. ABOUT LE’AMORE

The Platform is operated by:
Legal Entity: Le’amore
Brand: Le’amore
Registered Office: Flat No. 201 2nd Floor,Sukh Shine Complex, Sikar-332001, Rajasthan
CIN/LLPIN: [●]
GSTIN: [●]
Website: www.leamore.in
Customer Support: care.leamore@gmail.com
Privacy/Data Contact: [EMAIL]

For the purposes of applicable data-protection law, Le’amore may act as the entity responsible for determining the purposes and means of processing your personal data.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal data collected or processed through:

  • the Le’amore website;
  • Le’amore mobile applications, if applicable;
  • online purchases;
  • customer accounts;
  • customer-service interactions;
  • email, SMS, WhatsApp and other communications;
  • contests, campaigns and promotional activities;
  • social-media interactions with Le’amore;
  • offline stores or events, where applicable; and
  • other digital or physical channels through which Le’amore collects personal data.

This Privacy Policy does not apply to websites, applications or services operated independently by third parties, even if they are linked to or accessible through the Platform.

3. WHAT PERSONAL DATA WE COLLECT

Depending on how you interact with Le’amore, we may collect the following categories of personal data.

3.1 Identity and contact information
This may include:

  • name;
  • email address;
  • mobile or telephone number;
  • billing address;
  • shipping/delivery address;
  • communication preferences; and
  • other contact information you voluntarily provide.

3.2 Account information
If you create an account, we may collect:

  • account login information;
  • email address or mobile number;
  • saved addresses;
  • order history;
  • wishlist or saved products;
  • account preferences; and
  • other information associated with your account.

3.3 Order and transaction information
When you purchase or attempt to purchase a product, we may collect:

  • products ordered;
  • order number;
  • billing information;
  • shipping information;
  • transaction amount;
  • payment status;
  • invoices;
  • returns, refunds and exchange information;
  • delivery information; and
  • customer-service records relating to the transaction.

3.4 Payment information
Payments may be processed through third-party payment gateways and financial institutions.
We may receive information such as:

  • payment status;
  • transaction reference number;
  • payment method;
  • partial payment identifiers; and
  • other information required to confirm or reconcile a transaction.
We do not intend to store complete payment-card information such as full card numbers or CVV details on our own systems where such information is processed directly by an authorised payment service provider.
Payment providers may independently process your information under their own privacy policies and applicable laws.

3.5 Device and technical information
When you access the Platform, certain technical information may be automatically collected, including:

  • IP address;
  • browser type and version;
  • operating system;
  • device type;
  • device identifiers;
  • language preferences;
  • time zone;
  • referring URL;
  • pages visited;
  • products viewed;
  • search queries;
  • date and time of access;
  • approximate location derived from technical information, where applicable; and
  • information concerning how you interact with the Platform.

3.6 Cookies and similar technologies
We may use cookies, pixels, tags, SDKs, local storage and similar technologies to:

  • operate the Platform;
  • remember preferences;
  • maintain shopping carts;
  • authenticate users;
  • understand Platform usage;
  • measure performance;
  • analyse traffic;
  • prevent fraud;
  • personalise content;
  • measure advertising effectiveness; and
  • provide relevant marketing, where permitted.
You may be able to control certain cookies through your browser or device settings and, where applicable, through our cookie-management mechanism.
Disabling certain cookies may affect Platform functionality.

3.7 Communications and customer-service information
When you contact us, we may collect:

  • your name;
  • contact details;
  • order information;
  • communication history;
  • photographs or documents you voluntarily provide;
  • complaint details; and
  • other information necessary to investigate and resolve your request.

3.8 Reviews and user-generated content
If you submit a review, photograph, testimonial, comment, feedback or other content, we may process the information contained in that submission.
You should avoid submitting personal information relating to another person unless you have the necessary authority to do so.

4. WHY WE PROCESS YOUR PERSONAL DATA

We process personal data only for lawful purposes and, where required, on the basis of your consent or another lawful basis recognised under applicable law.
Depending on the circumstances, we may process your personal data for the following purposes:

4.1 To provide our products and services
Including:

  • processing and fulfilling orders;
  • processing payments;
  • arranging delivery;
  • generating invoices;
  • processing returns and exchanges;
  • providing warranties and after-sales services;
  • managing customer accounts; and
  • providing customer support.

4.2 To communicate with you
We may use your contact information to send:

  • order confirmations;
  • payment notifications;
  • shipping and delivery updates;
  • return/refund updates;
  • account-related communications;
  • customer-service communications;
  • security notifications; and
  • other transactional communications.

4.3 To prevent fraud and protect security
We may process information to:

  • verify transactions;
  • detect suspicious activity;
  • prevent payment fraud;
  • protect customer accounts;
  • protect our Platform and systems; and
  • investigate suspected misuse.

4.4 To improve our Platform and products
We may analyse usage patterns to:

  • improve website functionality;
  • understand customer preferences;
  • improve product offerings;
  • diagnose technical problems;
  • conduct analytics;
  • measure performance; and
  • improve customer experience.

4.5 Marketing and promotional communications
Where permitted by applicable law and where required, with your consent, we may use your contact information to send:

  • promotional emails;
  • SMS;
  • WhatsApp messages;
  • RCS messages;
  • marketing calls;
  • newsletters;
  • product launches;
  • offers;
  • sale announcements; and
  • other marketing communications.
You may opt out of marketing communications using the available unsubscribe or opt-out mechanism.
Transactional and essential service communications may continue even if you opt out of marketing.

4.6 Legal and regulatory compliance
We may process personal data where necessary to:

  • comply with applicable law;
  • comply with court orders or governmental directions;
  • maintain business and tax records;
  • respond to lawful requests;
  • prevent or investigate unlawful activity; or
  • establish, exercise or defend legal claims.

5. DATA MINIMISATION

We seek to collect and process personal data that is reasonably necessary for the relevant purpose.
You may choose not to provide certain information where providing it is optional.
However, if certain information is necessary to provide a product or service—for example, a delivery address required to fulfil an order—we may be unable to provide that product or service if the required information is not provided.

6. HOW WE SHARE PERSONAL DATA

We do not sell your personal data as a commercial product.
We may share personal data with third parties where reasonably necessary for the purposes described in this Privacy Policy and as permitted by applicable law.
These parties may include:

6.1 Service providers
We may use third-party service providers for:

  • website hosting;
  • e-commerce infrastructure;
  • payment processing;
  • logistics and delivery;
  • customer support;
  • communications;
  • SMS/WhatsApp services;
  • email delivery;
  • analytics;
  • fraud prevention;
  • cloud storage;
  • IT services;
  • marketing technology; and
  • other business-support functions.
Such providers may process personal data on our behalf or independently where applicable.

6.2 Payment service providers
Payment information may be processed by payment gateways, banks, card networks and other authorised financial-service providers.
Their processing may be subject to their respective privacy policies and applicable laws.

6.3 Logistics and delivery partners
We may share relevant information such as:

  • recipient name;
  • delivery address;
  • telephone number;
  • order details; and
  • shipment information
with logistics and delivery providers to fulfil your order.

6.4 Analytics and advertising providers
We may use analytics and advertising technology providers to understand Platform usage, measure campaigns and provide or measure advertising.
Where applicable, these services may use cookies, pixels, device identifiers or similar technologies.

6.5 Legal and regulatory authorities
We may disclose personal data where reasonably necessary to:

  • comply with applicable law;
  • respond to a valid legal process;
  • comply with governmental requirements;
  • prevent fraud or unlawful activity;
  • protect our rights or property; or
  • protect the safety of our customers, employees or other persons.

6.6 Corporate transactions
If Le’amore or its business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers, technology providers or business partners may process personal data outside India.
Where personal data is transferred outside India, we will take steps required by applicable law in relation to such transfer.
The location and availability of particular third-party services may change over time.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience and understand how the Platform is used.
Cookies may be used for:

  • essential website functionality;
  • authentication;
  • shopping-cart functionality;
  • preferences;
  • analytics;
  • performance measurement;
  • security and fraud prevention;
  • advertising; and
  • marketing attribution.
You can generally manage cookies through your browser settings.
Where required by applicable law, we will provide appropriate consent or preference mechanisms for non-essential cookies and similar technologies.

9. MARKETING COMMUNICATIONS

Where required by applicable law, Le’amore will obtain appropriate consent before sending promotional communications.
You may withdraw your consent or opt out of marketing communications at any time through:

  • the unsubscribe link in an email;
  • the opt-out mechanism provided in an SMS;
  • available WhatsApp/RCS controls;
  • communication to our designated privacy contact; or
  • another mechanism made available by Le’amore.
Withdrawal of marketing consent will not affect processing that is necessary for completing an existing order or providing requested services.

10. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling transactions;
  • providing customer support;
  • maintaining business and financial records;
  • complying with legal and regulatory obligations;
  • resolving disputes;
  • preventing fraud;
  • enforcing agreements; and
  • establishing, exercising or defending legal claims.
Different categories of information may have different retention periods.
When personal data is no longer required and there is no legal or legitimate requirement to retain it, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law.

11. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, destruction or misuse.
Depending on the circumstances, these measures may include:

  • access controls;
  • authentication mechanisms;
  • encryption or secure transmission technologies;
  • monitoring and logging;
  • vendor controls;
  • employee access restrictions; and
  • security procedures for handling personal data.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you suspect unauthorised access to your account.

12. DATA BREACHES

If a personal-data breach occurs, Le’amore will take the steps required under applicable law, which may include investigation, containment, mitigation, notification to relevant authorities and communication to affected individuals where legally required.

13. YOUR RIGHTS

Subject to applicable law, you may have rights in relation to your personal data, including rights to:

  • obtain information about the personal data being processed;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of personal data where legally applicable;
  • withdraw consent where consent is the basis of processing;
  • request information regarding the processing of your personal data;
  • nominate another individual to exercise your rights where permitted by law; and
  • raise a grievance regarding the processing of your personal data.
The availability and scope of these rights may depend on applicable law and the circumstances of the processing.

14. WITHDRAWAL OF CONSENT

Where we rely on your consent to process personal data, you may withdraw that consent at any time through the mechanism made available for that purpose.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Withdrawal may also affect our ability to provide certain products, services or features where the relevant processing is necessary for those services.
Where processing is required or permitted under applicable law independently of consent, withdrawing consent will not necessarily require us to stop that processing.

15. HOW TO EXERCISE YOUR RIGHTS

To submit a request relating to your personal data, please contact:
Privacy/Data Protection Contact: [NAME / DESIGNATION]
Email: [PRIVACY EMAIL]
Subject: “Personal Data Request – Le’amore”

Your request should, where reasonably possible, include:

  • your name;
  • registered email/mobile number;
  • order number, if relevant;
  • nature of the request; and
  • information reasonably necessary to verify your identity.
We may request additional information where reasonably necessary to verify that the request is being made by the relevant individual or an authorised person.
We will process valid requests within the timelines prescribed by applicable law.

16. CHILDREN'S PERSONAL DATA

The Platform is not intended to knowingly collect personal data from children in circumstances where parental or lawful-guardian consent is required and has not been obtained.
Where applicable law requires verifiable parental consent or other safeguards for processing children's personal data, Le’amore will implement the applicable requirements.
If you believe that a child has provided personal data to us in circumstances where such processing is not permitted, please contact us so that we can take appropriate steps.

17. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to third-party websites, applications, payment services, social-media platforms or other services.
This Privacy Policy does not govern the privacy practices of those third parties.
We encourage you to review the applicable privacy policies of third-party services before providing personal data to them.

18. SOCIAL MEDIA AND USER-GENERATED CONTENT

If you interact with Le’amore through social-media platforms or submit content to us, the relevant platform may independently process your personal data under its own privacy policy.
If you publicly post or submit content that contains personal information, that information may be visible to others depending on the settings and functionality of the relevant platform.
Please exercise appropriate caution before publishing personal information online.

19. MARKETING AND ADVERTISING TECHNOLOGIES

We may use third-party advertising and analytics technologies to measure the effectiveness of marketing campaigns and understand customer interactions with our Platform.
These technologies may involve:

  • cookies;
  • pixels;
  • advertising identifiers;
  • conversion tracking;
  • analytics tools; and
  • similar technologies.
Where required by law, we will obtain consent or provide applicable controls before using non-essential tracking technologies.
You may also be able to manage certain advertising preferences through your device, browser or the relevant advertising provider.

20. DO NOT TRACK

Some web browsers provide “Do Not Track” signals.
Because there is currently no universally consistent technical standard for responding to such signals across all browsers and services, our response to a particular Do Not Track signal may vary.
Where applicable law requires a specific response to browser or device privacy signals, we will comply with those requirements.

21. ACCURACY OF INFORMATION

You are responsible for providing accurate, complete and current personal information.
If your information changes, you should update your account or contact us where appropriate.
We are not responsible for consequences arising solely from inaccurate or incomplete information supplied by you, except where applicable law provides otherwise.

22. AUTOMATED PROCESSING AND FRAUD DETECTION

We may use automated tools and risk-detection technologies to identify:

  • suspicious transactions;
  • payment fraud;
  • account abuse;
  • unusual activity;
  • bots or automated attacks; and
  • other security risks.
Where applicable law provides rights concerning solely automated decision-making, Le’amore will provide the rights and safeguards required by such law.

23. BUSINESS AND LEGAL RECORDS

Certain personal data may be retained after an account is closed or a consent is withdrawn where retention is necessary or permitted for:

  • taxation;
  • accounting;
  • audit;
  • statutory compliance;
  • consumer complaints;
  • fraud prevention;
  • dispute resolution;
  • legal claims; or
  • other lawful purposes.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes in our business;
  • new products or services;
  • changes in technology;
  • changes in data-processing practices;
  • legal or regulatory developments; or
  • other operational requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.

25. CONTACT US

For questions, requests or complaints concerning this Privacy Policy or the processing of your personal data, please contact:
Le’amore
Legal Entity: Le’amore
Registered Office: Flat No. 201 2nd Floor,Sukh Shine Complex, Sikar-332001, Rajasthan
Privacy Contact: [NAME / DESIGNATION]
Customer Support: care.leamore@gmail.com
Telephone/WhatsApp: 7357945297